Serge Billiouw

How I helped a top $1B telecom brand uncover the hidden reason they were losing customers!

Most just see numbers and spreadsheets, but it's often not enough to see the whole picture.
Here’s how a simple change in perspective can reveal the truth:

1️⃣ Beyond the Numbers: The telecom leader was losing customers rapidly—especially in certain neighborhoods. Trend reports and data sheets showed the churn but didn’t hint at the “why.”

2️⃣ The Map Revelation: By mapping customer addresses, we uncovered an unforeseen trend: Connected neighborhoods were experiencing higher churn rates. It wasn't random—it was a concentrated effort because...

3️⃣ ...the competition was hitting the streets with door-to-door sales pitches, picking off customers one block at a time.

4️⃣ With this insight vividly laid out on a map, they countered with their own strategic outreach and successfully halted the exodus.

It was a lightbulb moment! 💡

Here’s the core takeaway:

Seeing Your Data on a Map Rewrites the Narrative. Words and numbers will take you far, but geo-visual analytics can truly transform your perspective:
- Spot Geographical Patterns: It'll show areas losing interest at a glance.
- Proactively Target Competitors: Identify tactics being used against you.
- Create Tailored Solutions: Develop area-specific strategies that strike back not just from your desks, but on the ground.

The map told a story no spreadsheet could. They are taking back the market, one neighborhood at a time.

Does your data strategy tell the whole story, or is there more to uncover?

Let’s connect and explore the uncharted territories of your data strategy. I’m here to help your business not only see the numbers but truly understand them. Message me to discuss how visualization could be your game-changer! 💡